To book your activities, you can contact us on +33(0)4 68 05 72 12, by email, or come directly to the Base Eaux Vives de Marquixanes (66320).
Methods of payment accepted: Cash, bank checks, ANCV, bank transfers.
For group bookings and stays, a 30% deposit will be required. The balance will be required on the day of the activity.
For group registrations, the subscriber undertakes to inform each of the participants of the content of the activities and the corresponding conditions of practice.
Our activities are open to all, however, depending on the activities and courses, certain conditions must be taken into account: age limit, knowing how to swim, technical or physical level, contraindications... To find out about these conditions, please refer to the technical sheets of the routes (available on our website www.exterieur-aventure.com).
For canyoning and white water activities, it is imperative to know how to swim at least 25m and to be able to immerse yourself. Minors must be accompanied by an adult.
You must not be the subject of a medical contraindication to the practice of the chosen activity: canyoning, rafting, hydrospeed, canoraft, tubing, climbing, via ferrata, adventure course, multi-activity mini raid.
Important: You are not the subject of a medical contraindication, but you are dependent on special medical care or treatment, or your state of health requires special attention, you must imperatively inform the instructor before departure of the activity.
Supervision services are likely to be carried out by an independent worker within the framework of a mandate.
Terms of cancelation
For any cancellation more than 30 days before the activity, the deposit will be refunded.
For any cancellation within 30 days of the activity, the deposit will be retained.
For any cancellation within 5 days of the activity, the balance will be required.
Exterior Nature reserves the right, without notice, to cancel or modify the content of a program for reasons of safety, weather conditions, if one of the participants does not require the conditions corresponding to the practice of activity, or for any other case of force majeure.
In these cases, a replacement activity will be organized as far as possible or another date will be offered to you. If the exit cannot be carried out, the service will be fully reimbursed to you without being able to claim any other compensation.
In the case of a stay:
Cancellation by us:
We reserve the right not to validate a stay in the event of an insufficient number of participants (minimum 5 people) or following special conditions that may compromise the smooth running of the stay.
In these cases you will be notified within a period of at least 20 days before the start of the stay, alternative solutions will be offered to you. If none of these solutions suit you, you will be fully refunded.
Cancellation by you:
In the event of withdrawal on your part (unless you find a replacement), the cancellation costs payable by you are as follows (the date taken into account is that on which Exterior Nature became aware of the withdrawal):
– up to 30 days before departure: 10% of the amount of the stay
– up to 20 days before departure: 50% of the amount of the stay
– up to 5 days before departure: 100% of the amount of the stay
Any participant shortening the stay, not respecting the place of accommodation, dates and times of the appointments or following an exclusion decided by the instructor for dangerous behavior affecting his safety or that of the group, will not claim any refund.
The Exterior Nature SARL is insured for professional civil liability for all the activities it offers and has a tourism authorization (n°HA066090002). However, all participants must be insured for civil liability and it is recommended to hold individual accident insurance.
The recipient of the gift voucher must contact the company Exterior Nature at least 15 days before the planned date to ensure availability.
The gift voucher is not refundable but the activity can be exchanged with another activity whose price is less than or equal to the value of the gift voucher. For activities for which the price is higher, the participant must pay the difference on site.
The gift voucher is payable by credit card, cheque, holiday voucher, cash or bank transfer when ordered by the customer.
Appointment times and delays
When booking an activity, a meeting time is systematically communicated to the subscriber. For the smooth running of the activities and out of respect for the other participants, we tolerate a delay of up to 20 minutes. Beyond this period, the instructors leave with the rest of the group and no reimbursement or compensation may be demanded by the latecomer.
When booking, Sarl Exterior Nature customers certify that they have read the general conditions of sale and undertake to inform the participants of their group of all the terms and conditions.
Any complaint must be sent to the customer service department of the Outdoor Nature park according to the terms defined in the conditions of sale. After contacting the customer relations department and failing a satisfactory response within 60 days, the customer may contact the Tourism and Travel mediator, whose contact details and referral methods are available on his website: www.mtv.travel.